Customer Service Excels

With a weekend full of guide trips approaching,weds finds my trim tab down on my Hell'sBay skiff. I call Lenco for a replacement part and customer service answers on one ring and simply says"Can I help you?"A few minutes later the part is being sent overnight at no charge with the quote"We have to keep you guys on the water." That is what will keep you loyal to a brand name. Some fly fishing brands do provide excellent service, others do not. Curious to hear your experience or story with the fly retail companies? Capt.Paul